Returns

Our Commitment to Excellence

At Karigur, each piece we create is a work of art, meticulously crafted to your unique specifications. Our commitment to exceptional quality begins the moment you place your order and continues through every step of creation.

Online Ready-to-Wear Purchase & Returns

We offer a 5-day return window for online ready-to-wear purchases. If you are not completely satisfied with your order, please contact us for return instructions.

To initiate a return, email us at: support@karigur.com

Once we receive your request, we will provide detailed return instructions to ensure a smooth process.

Custom Orders & Returns

As each Karigur creation is exclusively crafted to your measurements and preferences, we maintain a strict no-returns policy for custom orders. This ensures we can continue offering the highest level of personalization and craftsmanship that our clients expect.

Understanding Our Process

• Each piece is individually crafted
• Materials are specially ordered for your garment
• Production begins within 24 hours of order confirmation
• Custom pieces cannot be resold due to their bespoke nature

Order Cancellations

We understand circumstances can change. Here's what you need to know:

• Cancellations are accepted within 24 hours of purchase
• After 24 hours, orders cannot be cancelled as production begins
• Full payment becomes non-refundable after the 24-hour window

Production Timeline

• Standard custom bridal orders require 16 weeks for completion
• This timeline ensures perfect execution of every detail
• We do not offer rush orders to maintain our quality standards
• External factors may occasionally affect completion times

Quality Assurance

Our rigorous quality control process includes:

• Multiple fitting checks against provided measurements
• Detailed inspections at every production stage
• Final verification before shipping

Exception Requests

While we maintain strict policies to ensure quality, we understand exceptional circumstances may arise:

If You Experience Issues:

• Contact us immediately at support@karigur.com
• Provide your order number and detailed concerns
• Include multiple clear photos if applicable
• Wait for our response before taking other actions

For Approved Returns:

• A 15% restocking fee applies
• Customer bears return shipping costs & fees
• Original shipping costs incurred by Karigur are non-refundable
• Refunds process within two weeks after inspection
• Credit applies to the original payment method

Direct Communication

We value open dialogue with our clients. Please contact us directly with concerns before involving third-party payment processors. This allows us to address your needs quickly and effectively.