Terms of Use, Privacy Policy & Customer Purchase Order Terms

Karigur Inc. ("we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from our website, karigur.com (the "Site").

1. Information We Collect

We automatically collect information about your device, including your web browser, IP address, time zone, and cookie details. We also collect information on pages viewed, products browsed, referral sources, and interactions with the Site. This is referred to as "Device Information."

When you make a purchase, we collect personal information such as name, billing/shipping address, payment details, email address, and phone number. This is called "Order Information." Both "Device Information" and "Order Information" are collectively referred to as "Personal Information."

2. How We Use Your Information

• To process and fulfill your orders, including payment and shipping.
• To communicate with you about your order.
• To screen orders for potential fraud.
• To provide personalized marketing and advertisements.
• Device Information is used to improve our Site's performance and marketing effectiveness.

3. Sharing Your Information

We share your information with trusted third parties such as:

• Shopify to power our online store.
• Google Analytics to analyze customer behavior.

We may also share information if required by law or to protect our rights.

4. Targeted Advertising

We use your personal information for targeted ads. To opt out, adjust your settings on:

• Facebook
• Google Ads
• Bing

5. Data Retention

We will retain your order information for five years unless you request deletion.

6. Do Not Track

We do not alter our data collection when we receive a "Do Not Track" signal from your browser.

7. Your Rights

If you are a European resident, you have rights to access, correct, or delete your personal data. Contact us at the details below. Note that your data will be processed outside of Europe, including in Canada and the United States.

8. Changes to This Policy

We may update this Privacy Policy periodically. Please review it for any updates.

These Terms of Use ("Terms") govern your use of the Karigur Inc. ("we," "us," or "our") website, karigur.com (the "Site"), and any purchases made either online or in-person. By accessing our Site or making a purchase, you agree to these Terms.

1. Intellectual Property and Promotional Use

Karigur retains full intellectual property rights to all designs and garments. You may not reproduce or commercially exploit any designs without our written consent. We reserve the right to use publicly posted photos of customers wearing our garments for promotional purposes without further notice.

2. Purchase Orders, Payments, and Deposits

Custom Orders (In-Store Only): A 50% non-refundable deposit is required to begin production. By making this deposit, you accept these Terms.
Online Orders: Full payment is required at the time of purchase. No deposits apply to online orders.

3. Return and Refund Policy

We accept returns only for manufacturing defects. All other sales are final after delivery or pickup.

4. Product Warranties and Liability

All warranties expire upon receipt of the garment. Karigur is not liable for its condition or use after leaving our store.

5. Collection and Storage

Garments not collected within 45 days after completion will be considered abandoned, and ownership will transfer to Karigur. Deposits and payments will be forfeited.

6. Dispute Resolution

All disputes must be resolved through arbitration in Mississauga, Canada. By conducting business with us, you waive the right to take Karigur to court.

7. Modifications to Terms

We reserve the right to update these Terms at any time. It is your responsibility to review them periodically. Continued use of the Site, in-store visitation, or communication with Karigur constitutes acceptance of any changes.

This Cookies Policy explains how Karigur Inc. ("we," "us," or "our") uses cookies and similar technologies on karigur.com (the "Site").

What Are Cookies?

Cookies are small text files stored on your device to help us recognize your browser and collect data about your interactions with the Site.

Types of Cookies We Use

• Essential Cookies: Necessary for the Site's functionality, such as enabling purchases.
• Performance Cookies: Help us monitor and improve the Site’s performance.
• Targeting Cookies: Used for personalized ads and tracking marketing campaign effectiveness.

Managing Cookies

You can adjust your browser settings to block cookies. However, some Site functions may not work properly if cookies are disabled.

Changes to This Policy

We may update this Cookies Policy from time to time. Please review it periodically for changes.

These Terms of Service apply to all transactions made online through karigur.com. By using our website or making a purchase online, you agree to these terms.

Purchase Policy

• Payment: Full payment is required at the time of purchase for all online orders.
• Shipping: We ship to the address specified at checkout. Shipping times and costs will be calculated and displayed at checkout.
• Returns and Refunds: Online orders are final unless there is a manufacturing defect. You must report any defects within 24 hours of receiving the item.

Dispute Resolution

All disputes related to online orders must be resolved through arbitration, as described in our general Terms of Use.

If you are located in the European Economic Area (EEA), this section explains how Karigur Inc. processes your data in compliance with the General Data Protection Regulation (GDPR).

Your Rights

• Access your personal data that we process.
• Request corrections or updates to your personal data.
• Request the deletion of your personal data.
• Restrict or object to the processing of your data.

Data Transfers

Your data may be transferred outside of the EEA, including to Canada and the United States. We ensure your data is securely protected in compliance with GDPR regulations.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Changes to This Policy

We may update this GDPR compliance section periodically. Please review it for any updates.

1. Deposit and Payment Confirmation

• Custom Orders: A 50% non-refundable deposit is required to initiate production. This deposit constitutes liquidated damages (a reasonable pre-estimate of losses, not a penalty) if the Purchaser cancels, modifies, or fails to collect the order. Partial cancellations in multi-item orders result in forfeiture of the deposit for canceled items
• Off-the-Rack Items: Full payment is required at the time of purchase for off-the-rack items. By making this payment, the Purchaser acknowledges understanding and acceptance of all terms outlined in this agreement.

2. Design Confirmation (Custom Orders)

Upon pickup or delivery of the custom garment, the Purchaser confirms that the item matches the approved design specifications. The Purchaser acknowledges they have reviewed and are satisfied with all aspects of the craftsmanship, including fabric dye, beadwork, embroidery, and design elements. Any concerns must be communicated prior to taking ownership or within 24 hours of delivery; otherwise, the garment is accepted "as is" with no further obligations on Karigur's part.

3. Customization and Finality (Custom Orders)

Once the deposit is provided, final approval of all design and order details are deemed confirmed by the Purchaser. No modifications can be made after the deposit is received. Karigur commits to executing the design according to the agreed specifications to the best of their ability, acknowledging the handcrafted nature of the work.

4. Artisanal Craftsmanship Acknowledgment

Karigur garments are handcrafted, resulting in natural variations in fabric dye, beadwork, embroidery, and measurements. These characteristics—including but not limited to minor colour differences, falling beads, loose threads, or slight measurement discrepancies—are not considered defects. The Purchaser agrees to accept these attributes as inherent qualities of handcrafted garments for both custom and off-the-rack items. Purchaser irrevocably waives all claims related to these variations.

5. Alterations and Fit

One complimentary fitting and alteration is included with custom orders. Additional alterations or any alterations for ready-to-wear or off-the-rack items are billed at $75/hour. Karigur is not responsible for any alterations made by third-party tailors or service providers. While Karigur may provide tailoring references, any alterations are the sole responsibility of the Purchaser.

6. Sales and Cancellation Policy

All sales are final upon providing a deposit or full payment. No refunds, exchanges, or returns will be accepted once a deposit or full payment has been made. Deposits are non-refundable and non-transferable, serving as liquidated damages for cancellation by the Purchaser. If the Purchaser cancels an item within a multi-item order, the deposit for the canceled item is forfeited and cannot be applied to other items.

7. Collection and Storage

Garments that remain uncollected 45 days after notification of completion will be considered abandoned. Ownership of such garments transfers to Karigur, and all payments made will be forfeited. Karigur will make reasonable efforts to contact the Purchaser for collection, including a minimum of seven attempts via email and/or phone, providing clear notice of the impending transfer of ownership due to abandonment.

8. Media License and Consent

By purchasing from Karigur, you grant Karigur a non-exclusive, irrevocable, royalty-free, worldwide license to use, reproduce, modify, distribute, and publicly display any photos, videos, or testimonials featuring Karigur products that you post publicly on social media platforms (e.g., Facebook, Instagram, TikTok, YouTube) or other publicly accessible channels. This license permits Karigur to use such media for advertising, marketing, commercial campaigns, or promotional purposes in any format, including edited or derivative works. You retain ownership of your content, but to the extent permitted by law, you waive all moral rights (e.g., attribution or objection to modifications) in the media for these uses. This license is binding upon purchase and forms part of Karigur’s Terms of Purchase and Sale. You may revoke future use of your media by sending a written request via registered mail to Karigur at #119-5602 Tenth Line W, Mississauga ON, L5M 7L9, after which Karigur will cease new use within 30 days. Revocation does not apply to materials already published or distributed.

9. Review and Reputation Protection

The Purchaser agrees not to publish any false, malicious, or defamatory content about Karigur or its products. Should any concerns arise, the Purchaser agrees to communicate directly with Karigur to seek a resolution prior to making any public statements.

10. Liability and Indemnification

Once the garment is delivered or collected, Karigur holds no responsibility for its condition or any subsequent use. The Purchaser agrees to indemnify and hold harmless Karigur against any claims, liabilities, or expenses arising from the use of the product.

11. Dispute Resolution

All disputes arising from this agreement shall first undergo mandatory mediation in Mississauga, Ontario, at the Purchaser's expense. If mediation fails to resolve the issue, binding arbitration will be the next step, also at the Purchaser's expense. Litigation will only be considered if both mediation and arbitration fail to produce a resolution. The arbitration award shall be final and binding upon both parties.

12. Intellectual Property Rights

Karigur retains exclusive design rights for all garments. The Purchaser agrees not to reproduce, replicate, or commercially exploit the design in any manner. Any infringement of Karigur's intellectual property rights will result in legal action.

13. Pickup and Ownership Transfer

Upon pickup or delivery of the item, the Purchaser acknowledges receipt of the garment in satisfactory condition and accepts it "as is" at that time. Once the garment is collected, Karigur is not liable for its condition or any future use.

14. Care Instructions

Spot treatment by a professional is always recommended. Do not wash or dry clean the garment, as improper care may damage the handcrafted elements.

15. Review and Feedback

We value your feedback and invite you to share your experience through a review or testimonial. If any issues arise, please contact Karigur immediately for prompt resolution, allowing us the opportunity to address your concerns directly.

16. A Note of Thanks

Karigur sincerely thanks you for choosing us to create your custom garment. Your trust in our craftsmanship inspires us to deliver excellence in every stitch. We are honored to be a part of your special journey and look forward to making your occasion unforgettable with our handcrafted creations.

17. Purchaser's Acknowledgment

By providing a deposit or making full payment, the Purchaser confirms they have read, understood, and agreed to all the terms and conditions outlined in this agreement. The Purchaser acknowledges that the deposit or payment is a binding commitment to the order and that the garments received will reflect the inherent qualities of handcrafted work as detailed above.